Maintenance
AFTER HOURS EMERGENCY
If you place a call to Towne Properties for an after-hours emergency, there is a minimum charge of $50 for the call. This charge happens whether Towne Properties has to send someone to your unit or not. Example: An emergency call was made for a water pipe that had burst inside a unit during a cold spell. This was a homeowner responsibility and the emergency contact told the homeowner to shut off their water supply and to call their plumber. Cost to the Association was $50 for a mere phone call. Homeowners must realize they have responsibility for problems within their unit, not the Association. If you are unsure if a problem is yours or the Association’s, call one of the current Board members for guidance.
In the future, emergency calls made that are actually the homeowner’s responsibility will be assessed to the homeowner. HOWEVER, if there is a true problem during non-business hours that requires immediate attention and is the responsibility of the Association, be sure to call for emergency service at 513-489-4059 and follow the prompts for after-hours emergencies.
NON EMERGENCY
To report exterior issues, the best and fastest method is to use the CONDO CAFE navigation on our pages to report the problem. This will take you to the login page on Towne's site. (alternatively, use this link: Condo Cafe) Login in using your Town Properties ID and password. Select Maintenance Request. This creates a work order for the proper group. Please include a complete description of the issue, where it is located (be exact as possible), and contact information (your name, address, phone number and/or email address) along with a good time to call you back during business hours. Remember don’t assume your neighbor will report the issue. We’d rather have multiple reports of a problem than none at all! An additional feature provided by creating a work order is that you can track the progress of it through completion.